Usage example

Setting up a customer

The following example explains how to set up a customer on the system that can receive and place calls in™.

First, create a new customer. If your domain is not configured to automatically create incoming trunks for new customers, continue by creating a new incoming trunk. Use the unique domain of the incoming trunk as the ‘host’ part when forwarding incoming calls to this customer account.

The next step is to create an available number which is the username part of the SIP URI. The incoming trunk and available number create the SIP URI for incoming calls forwarding, which usually looks like this: {available_number}

The customer account is now configured for incoming calls.


The customer has to configure a Phone Number object and connect it to its destination (Queue, Ring Group, etc.) in™.

To enable outbound call termination on the customers’ account, create an appropriate termination gateway and route. Depending on your domain configuration, the customer may already have a default gateway and route. If your customer does not have a default gateway and route, you will need to create a new termination gateway.

The next step is to create a termination route that is the part of the Outbound Trunk.

After these steps, the customer account can configure Phone Number objects and create SIP accounts with external outbound calls enabled.